Our mission is to deliver the highest level of excellence and effort to customers beyond just delivering competitive prices. Every client must be treated as if they are our only client. Ashmore & Associates is dedicated to the achievement of success for our clients and our employees.
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Wilburn L. Ashmore Jr., CLU
president and co-owner
Will began his insurance career serving business in the Southwest United States in 1982. Employees in covered groups are located in 17 states. He holds securities licenses, General Lines Property & Casualty license, and has his insurance counselor license. Will is a BlueCross BlueShield General Agent, and is one of the founding members of the BlueCross BlueShield Advisory Council. He also serves as President of Ashmore Agency & Associates. Will is a longstanding member of the Texas Tech Chancellor’s Council, and a graduate of the University of Oklahoma.
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Elizabeth M. Ashmore
cfo and co-owner
Beth started her insurance career in employee benefits in 1979. She is co-founder, with Will, of Ashmore & Associates. She is past president of the Lubbock Chapter of Executive Forum, Past President of the Lubbock Area Association of Life Underwriters, and Past President of the Lubbock Area Association of Health Underwriters. During the development of Texas small group reform, Beth served two years as legislative chair on the legislative team for the Texas Association of Health Underwriters; the team accomplished all of the editing and final bill language. Beth has served as the national legislative director of this association and an additional five years on the committee. For the term of 2007 – 2008, Beth served as President for the National Association of Health Underwriters. This unparalleled experience allows Beth to provide the Agency and its clients the most current information on legislative changes on both the State and National levels. She attended the University of Oklahoma.
Agency Administrative Team
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Joella Webb
Lubbockadministrative coordinator
Joella joined the Ashmore & Associates team in February 2010. She is a former resident of Oklahoma, where she attended Oklahoma City University. Her background brings over thirty years of administrative operations and accounting. Joella now handles all front desk relations and office operations for Ashmore & Associates, and looks forward to gaining more knowledge in the insurance industry.
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Kim Clyburn
LubbockAccounting – Property and Casualty
Kim started her insurance career in 1997 as a claims specialist, handling workers compensation and liability claims. She became a licensed Property and Casualty representative in 2006, and has worked for local agents as a personal lines CSR, as well as handling personal and commercial lines accounting. She joined Ashmore & Associates in 2008, and is responsible for all accounting aspects concerning the Property and Casualty Division.
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Carolyn Osborne
LubbockAccounting – Life and Health
Carolyn has been working for Ashmore & Associates since 1995, when she graduated from Texas Tech with degrees in both Business Management and Marketing. She serves as the general agency intermediary between Blue Cross Blue Shield and agents all over the state of Texas. She also serves as HR Manager, and handles the agency’s bookkeeping.
life & health
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Rita Lawlis
agent
Lubbock
Rita has over 25 years experience in employee benefits. She began her insurance career in employee benefits with a large carrier, and went on to serve as Regional Assistant Vice President of Sales for a third party administrator. Rita joined Ashmore & Associates as a broker in July, 2006. Her area of responsibility is large group business, which consists of self-funding and fully insured groups.
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Jana Shelburne Brown
agent – individual life and health
Lubbock
Jana joined Ashmore & Associates in November 2007. She obtained her life and health insurance license in 2004, while working as an independent agent. Her primary focus at Ashmore & Associates is individual products which include health and life insurance, Medicare supplement, Medicare RX, Medicare Advantage, and Long Term Care. Jana has served on the Texas State Advisory Board for Chronically Ill and Disabled Children, and currently serves on the board for Leadership Training for Christ, a non-profit organization that promotes leadership in youth. Jana attended Abilene Christian University on a volleyball scholarship and also attended Texas Tech University.
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Jamie Baack
Lubbocklarge group account manager
Jamie joined the Ashmore & Associates team in 2006, after more than fifteen years of experience in employee benefits. She is a licensed life and health agent, who honed her skills working for a third party administrator, starting out as the Reimbursement Coordinator and moving into the Director of Customer Service position. Jamie was promoted to the position of Account Executive for the Regional Vice President of Sales in 2000, allowing her to service client needs as well as to assist employers in providing the best coverage for their employees while helping to control employee health care costs. Prior to joining Ashmore & Associates, Jamie worked for a major health insurance carrier as New Business Coordinator. Jamie’s knowledge and experience make her an asset to the company.
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Carolyn Feminear
Lubbocklarge group account manager
Carolyn has 14 years experience with a Third Party Administrator working with self-funded groups. She began working in the Accounting/HR Department, moved to the Premium Billing & Eligibility Department, and finally to the Sales & Service Department as a Client Service Representative for employer groups. Carolyn joined Ashmore & Associates in August 2008 to continue her career in the insurance business as a Large Group Account Executive and Market Specialist. Prior to joining the insurance industry, she worked for a local manufacturing company averaging 50 employees, where she handled all aspects of the office duties. She was responsible for accounts receivable, accounts payable, payroll, employee benefits, etc. Outside her job she enjoys being an active member of American Business Women’s Association (ABWA).
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Heather VonGonten
Lubbocksmall group account manager
Heather ‘s insurance career started in 2000 with a major health insurance carrier. There, she worked with agents and underwriting, along with current and prospective groups, preparing and handling group renewal information. In 2004, Heather joined The Ashmore Agency where she started out as the Group Marketing, Quoting, and Product Manager. Heather has recently excelled to become the Small Group Account Executive for Ashmore & Associates where she will continue to maintain strong relationships with clients.
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Kelli Goldston
Lubbocksmall group account manager
Kelli joined Ashmore & Associates in early 2007 as the Operations Manager. After receiving her Texas Life & Health Agent License, she then transitioned into the Market Specialist position. Kelli specializes in small group quoting, marketing, presentations, and eligibility issues. She has a background consisting of five years experience in healthcare billing, claims issues, and verifying benefits for a local physicians billing company, as well as an out patient provider system. Kelli looks forward to building her knowledge in the insurance industry with Ashmore & Associates.
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Natalie Moses
LubbockMarketing & Client Technical Support
Natalie joined the Ashmore & Associates team in March 2008, after a background in marketing and sales in the Dallas area. She attended the University of Texas at Dallas and resided in Grapevine, where she worked for an insurance agent for six years. Natalie brings with her over 20 years experience in customer relations, sales, and marketing. She now handles marketing, as well as MyWave portal updates and creation of HRconnection portals for our clients at Ashmore & Associates.
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Bryan Garvin
MidlandAgent – Life and Health; Employee Benefits
Bryan has been in the employee benefit field since 1994, where he managed the benefits for a local company that had 3,000 employees. He was involved in the ground floor marketing efforts of the managed care to West Texas, where he served as a sales representative for a major HMO carrier until 1997. At that time, Bryan joined The Ashmore Agency, where he continued to work with employers across West Texas, implementing employee benefit strategies. In 1999, Bryan moved to Midland and became co-owner of The Ashmore Agency Midland office, which is now Ashmore & Associates Insurance Agency, LLC. Bryan has served on the board for Juvenile Diabetics Research Foundation and is a graduate of Texas Tech University.
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Jacqui Garvin
Midlandaccount manager
Following her attendance at Texas Tech University, Jacqui’s occupation has focused on customer service, sales, and advertising/marketing. She joined the Ashmore & Associates team of professionals in 1999; as a licensed agent, she wears many hats within the agency. She is currently the Account Manager of the Midland branch where she markets client group plans and provides elevated customer service, support, and product installation. Jacqui is the Life and Health Compliance Coordinator for the entire agency by keeping agency employees, brokers, and clients informed of Legislative changes and the requirements thereof. She is the agency’s ZyWave Champion. Jacqui is also a 2006 graduate of the Leadership Midland Program and a 2004 graduate of the Business Networking International’s Certified Networker Program.
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Tracey Embrey
MidlandAdministrative Assistant, CSR
Tracey joined the Ashmore family in November 2008 as an administrative assistant and CSR in the Midland office. She has 13 years of experience as an office manager, excelling in customer service, data maintenance, and public relations. Currently, she assists the Midland brokers with case implementation and handles group eligibility. She actively serves in her community as Chairman on the Advisory Council for Kairos Outside, a national prison ministry.
property & casualty
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David Brenholtz
LubbockAgent
Since 1980, David has been helping people with all of their insurance needs. He attended the University of Texas and Texas Tech University, majoring in Real Estate Finance. He is a veteran of the U.S. Army, serving from 1971 through 1974. David is a long time member of the Lubbock Area Association of Health Underwriters, and was the 2004-05 President of Independent Insurance Agents of Lubbock. He also served on the advisory councils of two major property & casualty carriers. In addition to his insurance work, David served as President of Lubbock Monterey AMBUCS. Prior to joining Ashmore & Associates Insurance Agency, LLC, David was owner of David Brenholtz Insurance Agency, Inc.
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Dee Dee Brinker
LubbockAgent – Bond Manager
DeeDee began her insurance career as a student clerk for a local independent agency in 1981 while attending Texas Tech University. After graduation, she began a full time career specializing in contract bonds. In 2001, she joined David Brenholtz Insurance, Inc. as Bond Specialist. DeeDee continues in this capacity today at Ashmore & Associates, assisting the other producers with all of their customers’ bond needs, as well as producing her own commercial contracting accounts.
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Joe Stephenson
Lubbockagent
Joe started his insurance career in 2004 as a licensed General Lines Agent for Property/Casualty and Life/Health. For the previous 35 years, Joe has been active in the Lubbock community as an independent business owner coupled with business experience in wholesale, sales management and manufacturing. He has been active in many civic activities, including serving on the board of the Lubbock Chamber of Commerce, the board of the Better Business Bureau, and president of the board of governors of LakeRidge Country Club. He served as president of the local chapter of PIA and on the state board of PIA of Texas. Joe also served on the board of the Independent Insurance Agents of Lubbock. Joe is a graduate of Odessa Junior College and attended Texas Tech University.
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Bill Grisham
LubbockAgent
Bill began his insurance career in 1973 as a claims manager with a national company. He has been in the agency business since 1980. Bill received the Certified Insurance Counselor designation in 1989 and in 1994 served as president of the Independent Agents Association of Lubbock. He served on the merger committee for the Independent Agents of Texas in 1995 to consolidate the Independent Agents Association with the Professional Agents Association. He has served in various capacities in the Lubbock community for the United Way, Board of Directors of the Lubbock Rotary Club and the American Wind Power Center. He is a graduate of the University of Arkansas.
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Ladonna McKinley
LubbockCommercial Lines Marketing Manager
Ladonna has 40 years insurance experience, and has a broad knowledge of different facets of the insurance business. She has worked as a premium auditor and commercial rater, a commercial casualty underwriter for major property & casualty insurance carriers, and has also worked for an international brokerage firm. Ladonna joined the Ashmore team in 2004.
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Greg Stallings
LubbockCommercial Lines Account Manager
Greg started in the insurance business part-time in 1973 while attending Texas Tech. He has over 30 years of experience in Property and Casualty insurance in the independent agency setting, primarily in commercial lines. Greg holds a Texas General Lines Agent license for P and C insurance, and a degree from Texas Tech University in Management. Greg is involved in volunteer work for several organizations, including his church, Texas Tech Museum, National Ranching Heritage Center in Lubbock, and the Literacy Coalition of Lubbock. He is past president of the volunteer organization of Ranch Hosts at the National Ranching Heritage Center.
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Michelle Melvin
LubbockCommercial Lines Account Manager
Michelle began her insurance career in May 2005 in Rock Springs, Wyoming as a Licensed Property and Casualty Agent and Account Manager. In October 2007 she relocated to Lubbock, Texas and joined Ashmore & Associates, where she is currently working on her Certified Insurance Counselors designation. Prior to her employment in the insurance business, Michelle has over twenty years of business experience working with customer service, which makes her an asset to our agency.
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Evelyn Warwick
LubbockCommercial Lines Account Manager
Evelyn has been active in all aspects of the Property and Casualty agency business since 1951 and brings invaluable experience to any agency. She currently is a processor for both personal and commercial lines.
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Paula Cavner
LubbockPersonal Lines Account Manager
Paula started her insurance career in 1989, working in the Assigned Risk Department for a large insurance carrier in California. She then relocated to Oklahoma, where she gained invaluable experience in several areas of the business, including personal lines, underwriting, and marketing. Paula became a licensed General Lines Agent in 2007. Then in 2008, she joined Ashmore & Associates, where she handles personal property and casualty insurance needs for our clients.
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Victoria Braun
LubbockPersonal Lines CSR
Victoria started her insurance career in August 2003 with a large insurance carrier in Dexter, New Mexico as a licensed Property & Casualty marketing agent, as well as handling commercial farm, ranch and dairy accounts. In April 2010 she relocated to Lubbock, Texas and joined Ashmore & Associates. She currently specializes in personal property and casualty insurance for our clients. Prior to her employment in the insurance business, she has 15 years of customer relations, sales, marketing and office management skills.
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Jim Bruton
PampaAgent
Jim joined the Ashmore Agency in 2003 as a General Lines Agent, licensed in Life, Health, Accident, HMO, and Property and Casualty. He manages our Pampa branch, and with the help of a caring and professional staff, has seen a great growth in business and community relationships since their first day of business in 2007. His goal is to educate the clients and custom build every policy in a way that best fits the client’s individual need.
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Heather Sanders
Pampaoffice manager, ISR
Heather came on board with the Ashmore Agency in June 2007 with a background in insurance and public relations. As licensed ISR and office manager for the Pampa office, she strives to keep her clients informed and educated on their insurance needs and coverages.